Terms and Conditions

**Terms and Conditions**

**Last Updated:** 09.28.2024

Welcome to **Kitana Cleaning**! By accessing or using our website [www.kitanacleaning.com] (the "Site") and our services, you agree to be bound by these Terms and Conditions ("Terms"). Please read these carefully before using our services. If you do not agree with these Terms, you should not use our website or book our services.

### 1. **Introduction**

Kitana Cleaning ("we," "our," or "us") provides professional cleaning and organizing services in East London. These Terms govern your use of our website and the services we provide. By accessing our website and booking our services, you confirm that you accept these Terms and agree to comply with them.

### 2. **Services**

- **Scope of Services**: We offer cleaning, organizing, and other home-related services as described on our Site. The specific details of each service, including duration, cost, and any special instructions, will be confirmed during the booking process.

- **Bookings**: You can book our services through the Site or by contacting us directly. Bookings are subject to availability, and we reserve the right to decline any booking.

- **Payment**: Payment for services is required in full, either at the time of booking or upon completion of the service, depending on the agreed-upon terms. We accept payment by credit/debit card or other methods indicated on our Site.

- **Cancellations and Refunds**: Cancellations must be made at least 24 hours in advance. If you cancel within 24 hours of the scheduled service, you may be charged a cancellation fee. Refunds will only be issued in the event of cancellation in accordance with these Terms.

### 3. **Client Responsibilities**

- **Access**: You are responsible for providing access to your property at the agreed time for the service. Failure to provide access may result in a cancellation fee.

- **Environment**: You must ensure that the environment where the service will be performed is safe for our staff. This includes removing any hazardous materials or objects.

- **Personal Belongings**: We are not responsible for the loss or damage of any personal belongings during the cleaning process. Please secure any valuable or fragile items before the service begins.

### 4. **Service Limitations**

- We do not provide personal consultation or life advice as part of our organizing services.

- We are not responsible for any damages caused by normal wear and tear, or for pre-existing damage to your property.

- We reserve the right to refuse or discontinue services in the event of unsafe or unsanitary conditions.

### 5. **Changes to Services**

We reserve the right to modify, replace, or discontinue any part of our services or the prices at any time without notice. However, if you have a confirmed booking, the terms at the time of your booking will apply.

### 6. **Liability**

- **No Warranty**: We provide our services "as is" and make no warranties or guarantees, express or implied, regarding the results of our services.

- **Limitation of Liability**: To the extent permitted by law, Kitana Cleaning will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services or the Site.

- **Indemnity**: You agree to indemnify and hold harmless Kitana Cleaning and its employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of our services or your breach of these Terms.

### 7. **Intellectual Property**

All content on the Site, including text, images, logos, and trademarks, is the property of Kitana Cleaning or its licensors. You may not use, reproduce, or distribute any content without prior written permission.

### 8. **Privacy**

Your privacy is important to us. Our **Privacy Policy** explains how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

### 9. **Governing Law**

These Terms and any disputes or claims arising out of or in connection with them are governed by the laws of [Country/Region], without regard to its conflict of law principles. Any disputes will be resolved exclusively in the courts of [City/Country].

### 10. **Amendments**

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site or our services constitutes your acceptance of the revised Terms.

### 11. **Contact Us**

If you have any questions or concerns about these Terms, please contact us:

**Kitana Cleaning**  

 London, Greater London, England, United Kingdom 

 +447804494924